Education
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Toronto, ON, Sept 2023 - Present
Master of Information: Information System Design & Human Centered Data Science
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Toronto, ON, Sept 2022 - Present
Bachelor of Fine Arts: Major in Creative Writing
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Vancouver, BC, Sept 2016-Dec 2018
Library and Information Technology Diploma
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Langley, BC, Jan 2013-Dec 2016
Bachelor of Arts: Major in English
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Beijing, China, Sept 2008-July 2012
Bachelor of Arts: Major in English
Certifications & Professional Development
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April 2024
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Feb 2023
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Aug 2020
Skills
Information System Design & Analysis • Enterprise Applications (ROSI, ALMA, ServiceNow-model workflows) • Information Pipeline Architecture • Power BI • Data Visualization & Dashboarding • Python / R (Data Cleaning & ETL)/DAX • Power Query • Data Modeling (Star Schema) • Business Process Modelling • Stakeholder Engagement • Technical Training & Workshops • Documentation & Knowledge Management • ITSM Tools (Jira, Confluence, Azure DevOps) • SQL & Excel (Pivot Tables) • SharePoint
Professional Experience
Academic, Research & Collaborative Technologies @ITS, the University of Toronto
Pulse Literary Journal, OCAD University
Space Planning Office, Temerty Faculty of Medicine, the University of Toronto
Bora Laskin Law Library, the University of Toronto Library
East Asian Library, the University of Toronto Library
Development Department, Art Gallery of Ontario
Henriquez Partners Architects
Charles H. Kadota Resource Centre, Nikkei National Museum & Cultural Centre
Columbia College Library
IBI Group
The Crane Library at University of British Columbia
Langara College
Canadian Red Cross
Information System Analyst
Toronto, ON, July 2024 – Present
Production Manager
Toronto, ON, January 2025 – August 2025
Data and System Analyst
Toronto, ON, Feb 2023 – Present
Senior Access Services Generalist
Toronto, ON, Feb 2021 – Feb 2023
Senior Access Services Generalist
Toronto, ON, Nov 2019 – Feb 2021
Data & Reporting Coordinator
Toronto, ON, Jan 2019 – Sep 2019
Information System Management Technician
Vancouver, BC, Jan 2018 – Dec 2018
Practicum Student, Library Technician
Vancouver, BC, Feb 2018 – Aug 2018
Practicum Student, Library Technician
Vancouver, BC, Feb 2018 – Aug 2018
Library & Archives Assistant
Vancouver, BC, Jun 2017 – April 2018
Practicum Student, Library Assistant
Vancouver, BC, Apr 2017 – May 2017
Library Page & Library and Information Technology Department Assistant
Vancouver, BC, Jan 2017 – Dec 2017
Records Management Assistant/Disaster Response Assistant
Vancouver, BC, Mar 2016 – Mar 2017
Conference
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Repairing Administrative Workflows: a Systems Analysis of Indie Publishing
Using a mixed-method systems analysis of an independent literary journal, we identified critical vulnerabilities in their manual workflows and external dependency chains. Our findings prove that in traditional, community-driven industries, IS innovation must focus on automating administrative friction to protect the human element, rather than replacing it.
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Introducing ‘PillPal’ Development and Use of a Virtual Tutor for Pharmacology Courses
with Michelle Arnot, Professor, Teaching Stream, Pharmacology & Toxicology, Faculty of Medicine.
This session explores the iterative development of departmental AI Virtual Tutors, detailing how challenges and poor user experience in a first pilot were overcome. By increasing resourcing and testing, the second launch achieved much greater success in both accuracy and student uptake.
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From exploratory pilot to classroom impact: Key insights from applying the use of generative AI virtual tutors for teaching and learning and next steps for advancement
Learn about how Academic, Research & Collaborative (ARC) Technologies and the Centre for Teaching Support & Innovation (CTSI) navigated the growing need for the exploration of generative AI in teaching and learning. This panel applies a storytelling format to highlight the key pedagogical findings from a cohort of instructors’ usage of virtual tutors in classes.
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Unpack QR Code
This presentation delves into the history, evolution, and cultural impact of QR codes. From their origins in Japan to their widespread adoption in China and eventual integration into Western society, QR codes serve as a powerful example of technological innovation and cultural exchange. Attendees will gain insight into their development, global adoption, and the often-overlooked contributions of Eastern technology to the digital world.
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What’s So Special About Special Libraries?
Attended this discussion as a panellist and shared various aspects of working and studying within a specialized library.
Service
Bcc BIPOC Library Staff Safe Space for Healing and Recovering
University of Toronto Libraries
2021-2022
Museum Assistant
Nikkei Japanese Canadian National Museum
2013-2018
Records Management Volunteer
Canadian Red Cross
2015-2016