Education

  • Toronto, ON, Sept 2023 - Present

    Master of Information: Information System Design & Human Centered Data Science

  • Toronto, ON, Sept 2022 - Present

    Bachelor of Fine Arts: Major in Creative Writing


  • Vancouver, BC, Sept 2016-Dec 2018

    Library and Information Technology Diploma


  • Langley, BC, Jan 2013-Dec 2016

    Bachelor of Arts: Major in English  

  • Beijing, China, Sept 2008-July 2012

    Bachelor of Arts: Major in English  


Certifications & Professional Development

  • April 2024 

  • Feb 2023

  • Aug 2020

Skills

Information System Design & Analysis • Enterprise Applications (ROSI, ALMA, ServiceNow-model workflows) • Information Pipeline Architecture • Power BI  • Data Visualization & Dashboarding • Python / R (Data Cleaning & ETL)/DAX • Power Query • Data Modeling (Star Schema) • Business Process Modelling • Stakeholder Engagement • Technical Training & Workshops • Documentation & Knowledge Management • ITSM Tools (Jira, Confluence, Azure DevOps) • SQL & Excel (Pivot Tables) • SharePoint

Professional Experience

Academic, Research & Collaborative Technologies @ITS, the University of Toronto

Pulse Literary Journal, OCAD University

Space Planning Office, Temerty Faculty of Medicine, the University of Toronto

Bora Laskin Law Library, the University of Toronto Library

East Asian Library, the University of Toronto Library

Development Department, Art Gallery of Ontario

Henriquez Partners Architects

Charles H. Kadota Resource Centre, Nikkei National Museum & Cultural Centre

Columbia College Library

IBI Group

The Crane Library at University of British Columbia

Langara College

Canadian Red Cross

Information System Analyst

Toronto, ON, July 2024 – Present

Production Manager

Toronto, ON, January 2025 – August 2025

Data and System Analyst

Toronto, ON, Feb 2023 – Present

Senior Access Services Generalist

Toronto, ON, Feb 2021 – Feb 2023

Senior Access Services Generalist

Toronto, ON, Nov 2019 – Feb 2021

Data & Reporting Coordinator

Toronto, ON, Jan 2019 – Sep 2019

Information System Management Technician

Vancouver, BC, Jan 2018 – Dec 2018

Practicum Student, Library Technician

Vancouver, BC,  Feb 2018 – Aug 2018

Practicum Student, Library Technician

Vancouver, BC,  Feb 2018 – Aug 2018

Library & Archives Assistant

Vancouver, BC, Jun 2017 – April 2018

Practicum Student, Library Assistant

Vancouver, BC, Apr 2017 – May 2017

Library Page & Library and Information Technology Department Assistant

Vancouver, BC, Jan 2017 – Dec 2017

Records Management Assistant/Disaster Response Assistant

Vancouver, BC, Mar 2016 – Mar 2017

Conference

  • Repairing Administrative Workflows: a Systems Analysis of Indie Publishing

    Using a mixed-method systems analysis of an independent literary journal, we identified critical vulnerabilities in their manual workflows and external dependency chains. Our findings prove that in traditional, community-driven industries, IS innovation must focus on automating administrative friction to protect the human element, rather than replacing it.


  • Introducing ‘PillPal’ Development and Use of a Virtual Tutor for Pharmacology Courses

    with Michelle Arnot, Professor, Teaching Stream, Pharmacology & Toxicology, Faculty of Medicine.

    This session explores the iterative development of departmental AI Virtual Tutors, detailing how challenges and poor user experience in a first pilot were overcome. By increasing resourcing and testing, the second launch achieved much greater success in both accuracy and student uptake.

  • From exploratory pilot to classroom impact: Key insights from applying the use of generative AI virtual tutors for teaching and learning and next steps for advancement

    Learn about how Academic, Research & Collaborative (ARC) Technologies and the Centre for Teaching Support & Innovation (CTSI) navigated the growing need for the exploration of generative AI in teaching and learning. This panel applies a storytelling format to highlight the key pedagogical findings from a cohort of instructors’ usage of virtual tutors in classes.

  • Unpack QR Code

    This presentation delves into the history, evolution, and cultural impact of QR codes. From their origins in Japan to their widespread adoption in China and eventual integration into Western society, QR codes serve as a powerful example of technological innovation and cultural exchange. Attendees will gain insight into their development, global adoption, and the often-overlooked contributions of Eastern technology to the digital world.

  • What’s So Special About Special Libraries?

    Attended this discussion as a panellist and shared various aspects of working and studying within a specialized library.

Service

Bcc BIPOC Library Staff Safe Space for Healing and Recovering

University of Toronto Libraries

2021-2022

Museum Assistant

Nikkei Japanese Canadian National Museum

2013-2018

Records Management Volunteer

Canadian Red Cross

2015-2016